Describe the position without moving it

Tell us whether one edge is lower, which rollers appear displaced and whether the door blocks the only vehicle exit. Photographs should be taken from outside its travel path. Pulling a tilted section or running the opener can change the load on damaged hardware; leave stabilization to the technician.

Keep a track repair separate from a changed opening

Ask whether the proposal retains the existing sections and mounting arrangement. If impact damage extends into the opening or a replacement is recommended, West Palm Beach’s project research tool can help identify that wider scope. The tool is planning guidance, not an issued permit or evidence that the damaged assembly is safe.

Your questions

Can the roller simply be pushed back into its track?

Not as a homeowner repair. The cause may involve cables, supporting hardware or damaged sections, and the door must be stabilized before components are handled.

What should the completed repair explanation include?

The cause found, damaged parts addressed and how the repaired door’s travel and safety functions were checked. Ask separately about any appearance damage that remains.