Explain the failure before choosing parts
Describe whether the door catches, leans or stops, along with any known impact or earlier work. Avoid ordering a roller or spring from a photograph before the assembly is assessed. Several components can produce similar symptoms, and a visibly worn part may not be the only cause.
Keep the agreed work within its scope
Ask for a description of the repair and why each included component is needed. Haverhill’s Building Department publishes requirements covering home repair and replacement; clarify the applicable process when selecting the work rather than assuming every repair is treated identically.
Your questions
Should a door that catches be forced past the obstruction?
No. Stop use when movement is unsafe or the assembly is distorted; repeated operation can worsen the damage.
Can optional upgrades be separated from the repair?
Yes. Ask which work addresses the observed failure and which items are convenience or appearance choices.
