Separate visible wear from a moving-door fault
An exterior scrape and a door that binds need different assessments. Describe whether the problem occurs at the start, through the bend or near the floor; use an existing observation instead of cycling an unstable door to reproduce it. Henry’s can scope the moving components separately from paint, trim and other appearance work. Include whether the affected door has glass or decorative overlays so those items are considered during handling.
Keep the chosen repair clear
Ask which part has failed, what will remain and how the result will be checked. A proposed complete door should come with a reason the current assembly cannot be repaired appropriately. If the work changes into a replacement project in Ocean Ridge, check the Town’s current permit resources for that scope. A small repair should not silently become a different approved product or design.
Your questions
Does a dent mean I must buy a complete door?
Not by itself. Its location, depth and effect on section movement matter; an assessment should explain whether a compatible repair remains appropriate.
Can I keep using it while waiting?
Report the door’s position when calling. If it is uneven, damaged or struggling, keep the opening clear and avoid further operation until advised.
